Shipping Policy

At Condorgain, we are committed to providing a seamless and reliable shipping experience for our valued customers worldwide. This Shipping Policy outlines how we handle your orders, including the carriers we use, processing times, estimated delivery, shipping costs, and our commitment to your satisfaction. Our goal is to ensure you have complete confidence when shopping with us.

Shipping Carriers

To ensure that your order arrives safely and on time, we work with a network of trusted international and domestic carriers. Depending on your location and the size of your order, we may use:

  • DHL Express – for fast and reliable international shipping
  • FedEx – for time-sensitive deliveries worldwide
  • UPS – for domestic and international shipments
  • USPS – for standard domestic shipments within the United States
  • Local postal services – for certain regions where they provide the most efficient delivery

We carefully select the carrier based on speed, reliability, and cost-efficiency to ensure your order arrives in the best possible condition.

Processing & Dispatch Time

Once your order is placed, our team immediately begins processing it:

  • Processing Time: Orders generally take up to 14 business days to process before shipping.
  • Order Verification: Some orders may be subject to verification to prevent fraud. This may slightly extend processing time.
  • Dispatch Notification: After your order leaves our warehouse, we will email you a tracking number and carrier details so you can monitor your shipment.

Please note that high-demand periods, special promotions, or customized items may extend processing times. We appreciate your understanding and patience.

Shipping Transit Time

Shipping times depend on your location, chosen shipping method, and local customs processes. Below are our estimated delivery windows:

United States

  • Standard Shipping: 3–7 business days after dispatch
  • Expedited Shipping: 1–3 business days after dispatch

Canada & Mexico

  • Standard Shipping: 7–14 business days after dispatch
  • Expedited Shipping: 5–10 business days after dispatch

Europe (UK, Germany, France, Italy, Spain, etc.)

  • Standard Shipping: 7–15 business days after dispatch
  • Express Shipping: 3–7 business days after dispatch

Other Americas (Brazil, Argentina, Chile, etc.)

  • Standard Shipping: 10–21 business days after dispatch
  • Expedited Shipping: 5–12 business days after dispatch

Rest of the World (Asia, Australia, Africa, Middle East)

  • Standard Shipping: 10–25 business days after dispatch
  • Expedited Shipping: 5–12 business days after dispatch

Note: Transit times are estimates and may vary due to customs processing, regional logistics delays, extreme weather conditions, or unforeseen circumstances. We continuously monitor shipments and will notify you if delays occur.

Shipping Costs

Shipping fees are determined based on your order total, shipping destination, and selected shipping method:

  • Orders may qualify for free standard shipping when reaching a minimum purchase amount.
  • Expedited or express shipping options are available at an additional cost.
  • Shipping fees are calculated and displayed at checkout before completing your purchase.

Important: International shipments may be subject to customs duties, taxes, or import fees, which are the recipient's responsibility. We encourage customers to familiarize themselves with local import regulations.

Our Commitment

At Condorgain, we place the highest priority on customer satisfaction. We are committed to:

  • Keeping you informed at every stage of your order, from processing to delivery
  • Ensuring secure and careful packaging to prevent damage during transit
  • Resolving any shipping issues promptly, including lost, delayed, or damaged packages
  • Providing dedicated customer support to answer all your shipping-related questions

If your order does not arrive within the expected timeframe, our team is ready to assist you and ensure that you receive your items as quickly as possible.

Thank You

We sincerely thank you for choosing Condorgain. Your trust and support are the foundation of our business. Every order we receive is more than just a transaction—it's an opportunity to bring you quality products and exceptional service.

We understand that waiting for a package can sometimes be an anxious experience, which is why we strive to make the process as smooth, transparent, and enjoyable as possible. From the careful selection of shipping carriers to our commitment to timely updates, we aim to make you feel valued every step of the way.

Thank you for being part of the Condorgain family. Your satisfaction inspires us to continually improve and deliver not just products, but a positive experience that leaves you confident in choosing us time and again. We are honored to serve you and look forward to exceeding your expectations with every order.