Return Policy
At Condorgain, we are committed to providing high-quality products and a positive shopping experience for every customer. We understand that, in some situations, a return or exchange may be necessary. To ensure fairness and clarity for all customers, we have established the following Return Policy.
Please read this policy carefully before submitting a return request.
Return Eligibility
To qualify for a return or exchange, the product must meet all of the following conditions:
- The item must be unused, unworn, and in its original condition
- The product must be returned with complete and intact packaging, including original tags, labels, and accessories
- The item must not show signs of use, damage, or alteration
Returns that do not meet these conditions may not be accepted.
Return Period
Customers may request a return or exchange within 30 days of purchase.
Requests made after the 30 days will generally not be eligible. We recommend checking your order as soon as it arrives to ensure it meets your expectations.
Return & Exchange Procedure
To begin a return or exchange, please follow the steps below:
- Contact Condorgain customer service within 30 days of your purchase
- Provide your order number and a brief explanation of your return or exchange request
- Our customer service team will review your request and provide clear instructions on how to proceed
- Follow the instructions carefully to complete the return process
Please note that returns sent without prior approval or in violation of the provided instructions may not be processed.
Customer Service Contact Information
If you have any questions regarding our Return Policy or need assistance with a return or exchange, please get in touch with us using the details below:
Phone:
+86 13665609614
Email:
condorgain@hotmail.com
Our customer service team is dedicated to responding promptly and assisting you professionally and courteously.
Important Information
- Returned items should be securely packaged to avoid damage during shipping
- Customers are responsible for following the return instructions provided by customer service
- Condorgain reserves the right to refuse returns that do not comply with this policy
- Processing times may vary depending on the condition of the returned item and shipping duration
Our Commitment to You
Condorgain believes that transparency and reliability are essential to good service. This Return Policy is designed to protect both our customers and our product standards, ensuring a fair and efficient return process for everyone.
Thank You
Thank you for choosing Condorgain and for taking the time to review our Return Policy. Your trust and satisfaction are crucial to us. If you need any assistance, please do not hesitate to contact our customer service team.
We appreciate your support and look forward to serving you again.